I have always been a fan of brands and products that talked to me. I liked them, trusted them and went back to them whenever in need. The more they talked in a friendly, fun and smart language the better I rated them.
I had previously talked about how Gmail, Cleartrip and Happy Singh talked to me to give a better user experience. The recent addition to my 'talking brand' list is IndiGo Airlines. Once a friend asked me to rate IndiGo's user experience and thats when I really gave it a thought. I wanted to know why I liked IndiGo coz as a LCC they didn't really do anything (or didn't look like they did) out of the way to make me happy. This was a time when Kingfisher had the best user experience tag attached to them with all the awesome chicks and food.
Apart from an overall relaxed atmosphere, warm smiles, crisp smelling brand new cool aircraft cabins and on the dot timings (all no frills items) it was IndiGo's smart and fun branding that I liked the most. And they have consistently used the image right from the logo and ads to the smallest thing; they all have a curio value with something to tell you and make you smile and develop an instant friendship with them. Sample these...
You enter the aircraft up a ramp, not up stairs, which says "Indigo to 35,000 feet"
Picture by Rodsta
Their wheel chairs say "Don't overtake"
The blue que manager tapes in front of their check in counter says "Cut the red tape". Pun intended right?
The air sickness bag says "Get well soon"
Their security manual has an Indian mascot demonstrating procedures
Food is called "Indigo Tiffin" and has a very smart packaging
Picture by Rodsta
They don't have an inflight magazine but instead have a shopping catalog with interesting Indigo branded curious like
a usb drive with a disclaimer "This item can cause jealousy"
a back back
a fragile heart tshirt
Ah the other day I saw their ad looking to hire pilots
Heres a web banner ad
And finally their new fun TVC that shows us the benefits of being on time
I love brands that talk. I trust them and I expect a lot from them. Just that they need to keep in mind that they should live up to my expectations. All talk and no work is a very bad thing. If you are not in the mood to work, its better to shut up. I'm fine with them too. :-)